Shipping Policy

Where we ship

We ship to United States addresses. If you are outside the US, email hello@featurecard.co before you order and we will see what we can do. International orders depend on the destination and on the cost and logistics of getting a card there, so they are handled case by case, and any extra cost is agreed with you before you pay.

How your card is made and sent

• After your invoice is paid, your card joins our next weekly print batch.
• When the batch arrives, we inspect every card, protect it, and add a thank-you note.
• We mail it by USPS in a stamped envelope. Shipping is included in your price.

Delivery window

Plan on 3 to 6 weeks from the day your invoice is paid. We email you when your card goes to print and when it is mailed, with the date and when to expect it.

No tracking number

Cards are mailed in a stamped envelope without a tracking number. We keep you informed by email instead, and we ask you to confirm when your card arrives.

Delays

If we expect to miss the delivery window, we will email you before it closes with a new date and the option to cancel for a full refund.

If your card is late, missing or damaged

• Late or missing: if it has not arrived within 3 to 6 weeks of your payment plus 14 more days, email hello@featurecard.co. We will reprint it or refund you.
• Damaged: email a photo within 14 days of delivery and we will make it right.

See the Refund and Reprint Policy for the full details.