Refund and Reprint Policy

Every card is made for one person from their own details, so we cannot resell it. We want you to be happy with what arrives, and this is how we make it right.

Before you pay

You owe nothing until you pay the invoice. We email you a digital preview of your card first. If a detail on it is wrong, we fix it before you pay.

Cancelling

You can cancel for a full refund until your card goes to print in our weekly batch. Email hello@featurecard.co as soon as you can. Once a card has been printed, it cannot be cancelled.

Print defects and damage

If your card arrives with a print defect or is damaged, email us a photo within 14 days of delivery. We will reprint it in our next batch or refund you, whichever we decide is best for the situation.

A card that does not arrive

We mail cards without a tracking number, so we ask you to tell us if yours has not arrived. If it has not arrived within 3 to 6 weeks of your payment plus 14 more days, email us and we will reprint it in our next batch or refund you.

If we are running late

If we expect to miss the delivery window, we will email you before it closes with a new date and the option to cancel for a full refund.

Other cases

Approved custom cards are otherwise not refundable. If the details were wrong because of something we did, we will reprint it. Nothing in this policy limits any right you have under the law.

How refunds are paid

Refunds go back to the payment method you used. Your bank can take several business days to show the credit.

Related: Shipping Policy and Terms of Sale.